PG Group
PG Group

Key Account Manager

Listing reference: pgg_000052
Listing status: Online
Apply by: 2 October 2026
Position summary
Industry: Wholesale & Retail Trade
Job category: (Key) Account Management
Location: Bedfordview
Contract: Permanent
EE position: Yes
Introduction
Drive profitable growth, customer retention and strategic account performance within an assigned portfolio of insurance, fleet, trade or strategic national customers through commercial leadership, executive relationship management and coordinated cross-functional execution. The Key Account Manager is the strategic owner of assigned accounts and is responsible for protecting and growing PG Glass market share, strengthening executive relationships, leading commercial initiatives and ensuring the organisation delivers consistently against contractual and customer commitments.
Job description

Strategic Account Growth, Commercial Performance & New Business 

  1. Own commercial performance, growth and profitability of assigned accounts. 

  1. Develop and maintain documented account strategies aligned to PG Glass objectives. 

  1. Drive market share growth, TUR (take up rate) improvement and leakage reduction. 

  1. Analyse account performance and identify opportunities to increase volume, conversion and margin. 

  1. Protect and grow PG Glass share through proactive strategic engagement. 

  1. New Business Development – Key Accounts: identifying and developing new account opportunities 

 

Executive Relationship Management 

  1. Build and maintain strong relationships with senior decision-makers and executive stakeholders. 

  1. Conduct structured executive engagement and formal account reviews. 

  1. Position PG Glass as a trusted strategic partner. 

Contract, SLA & Governance Ownership 

  1. Own contractual and SLA performance for assigned accounts. 

  1. Monitor service delivery against contractual obligations. 

  1. Support negotiation and renewal of customer agreements. 

Commercial Strategy, Leakage & Market Intelligence 

  1. Analyse customer portfolios, leakage trends and competitive threats. 

  1. Monitor competitor positioning and market activity. 

  1. Develop account-specific strategies to protect and grow share. 

Cross-Functional Account Leadership 

  1. Coordinate delivery and execution across internal stakeholders. 

  1. Act as the central commercial coordinator for strategic accounts. 

  1. Drive alignment between commercial strategy and operational delivery. 

Tender, Proposal & Commercial Project Leadership 

  1. Lead and support tender, RFP and commercial proposal processes. 

  1. Coordinate internal teams to prepare submissions. 

  1. Lead or participate in strategic sales projects. 

Technical & Strategic Differentiation 

  1. Promote Repair Before Replace™ and ADAS capability. 

  1. Position integration, digital capability and ease of doing business as competitive advantages. 

  1. Position PG Glass as the safest and most trusted glass partner. 

Minimum requirements

Qualifications 

  • Minimum: Diploma in Business, Sales, Marketing or related field. 

  • Preferred: Degree in Business, Commerce or Commercial Management. 

Experience 

  • Minimum 5 - 7 years in strategic account management or senior B2B commercial role. 

  • Experience managing large or complex customer portfolios. 

  • Insurance, fleet, automotive or service-sector experience preferred. 

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