Training Design and Development

• Conduct training needs assessments for new and existing systems.
• Develop training materials, including:
• User guides
• Quick reference guides
• Standard Operating Procedures (SOPs)
• Video content
• Assessments and competency evaluations
• Design learner-centric training solutions for different user groups.
• Ensure all training materials remain accurate and aligned to current system functionality and business processes.

Training Delivery

• Facilitate instructor-led classroom training.
• Conduct virtual training sessions and webinars.
• Deliver one-on-one and group coaching sessions.
• Train new employees during induction and onboarding programs.
• Facilitate refresher and upskilling training initiatives.
• Adapt delivery methods to suit different learning styles and business requirements.

Systems Support

• Develop a thorough understanding of company systems and processes.
• Act as a subject matter expert (SME) for assigned systems.
• Support system rollouts, upgrades, and enhancements.
• Work closely with system owners, developers, and business stakeholders to understand functional changes.
• Assist users in understanding system functionality and best practices.

Change Management and Adoption

• Support organizational change initiatives related to digital transformation and system implementations.
• Develop communication and user adoption strategies.
• Monitor adoption rates and identify improvement opportunities.
• Promote best practices and standardization of business processes.

Training Administration

• Schedule and coordinate training sessions.
• Maintain training records and attendance registers.
• Track learner completion and competency results.
• Prepare training reports and dashboards.
• Manage training calendars and learning management systems where applicable.

Quality Assurance

• Evaluate training effectiveness through assessments, feedback surveys, and workplace observations.
• Measure training outcomes against organizational objectives.
• Identify skills gaps and implement corrective training interventions.
• Recommend improvements to training content and delivery methods.

Stakeholder Management

• Partner with operational teams, managers, system administrators, and business leaders.
• Liaise with external vendors and training providers where necessary.
• Provide regular updates on training initiatives and learner performance.
• Build strong relationships with employees and franchise partners.